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Home >  Kitchen Science
 

Retailer: Kitchen Science

Kitchen Science is part of Kesa Electricals (which also includes Comet PLC and is one of Europe’s largest electrical retail groups). More Kitchen Science Information

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User Reviews


  Richard Clarke, 23/10/2008
I would prefer to have given Kitchen Science zero but that option wasn't available! They are USELESS. I ordered and American Fridge/Freezer from them and checked that delivery included taking it into my kitchen. Their carriers have now tried to deliver it twice and said that they have not been told - or paid - to take it to the kitchen so we have rejected the deliveries as that is not what was agreed with Kitchen Science.

Kitchen Science's Response, KitchenScience, 24/10/2008
Hi Richard,

We're sorry to hear that there was a problem and that you've since cancelled your order. Having explored this further it appears there was difficulty in fitting the large American fridge freezer through your doors, which made it impossible to get it to your kitchen.

We are looking in to our survey process to make sure that customers are better informed on how to advise us of obstacles that could result in a potential breakdown in the delivery.

Thanks for your feedback and apologies again for not being able to fulfil your order.

Kind regards,

The KitchenScience Team


  Jackie Robinson, 21/10/2008
No complaints about service or delivery at this time.

Kitchen Science's Response, KitchenScience, 23/10/2008
Hi Jackie,

Thanks for taking the time to leave feedback - it's always good to hear from our customers. We're glad that you were happy with the service you received and look forward to hearing from you again in the future.

If you do have any questions or queries, then please don't hesitate to contact us.

Kind regards,

The KitchenScience Team

  Helen, 30/09/2008
Delivery man came on time but my oven was not on the delivery van. Absolutely appalling customer service. I would not recommend this company for the purchase of any goods. No follow up calls when promised. Was told three different reasons why I had not received oven. Say they will ring you back but never do.Just hope I get my money back.

  Colin, 22/09/2008
Do not buy from this company. They fail to deliver on most of the items ordered.

  Louise, 21/09/2008
Came earlier than stated on website. Was delivered on time. Excellent price.

  Graham Rycraft, 15/09/2008
Ordered USA fridge from them. turned up on day on time but failed to tell partner doors could not be easily removed to fit in house. So took they it away. telephone operator said that should not of happened. Re-scheduled delivery for another day. Told it was coming, waited but nothing, then get told fridge was not put on lorry. then told fridge has gone missing. after a week cancelled the order. Still waiting for money back.

  Neil, 15/09/2008
Absolutely appalling customer service. Ordered a fridge freezer and was promised a saturday delivery 2 weeks away. Then received a call saying that they could only book 6 days away. Did this and was then told no Saturday delivery, nor could they advise me of a morning or afternoon - I even asked if they could check this with the manufacturer which they didn't do. If you're feeling lucky, then they're cheap, but otherwise give them a VERY wide berth. Rubbish.

  Dave, 13/09/2008
Best price on Miele washing machine by a mile, plus free delivery. From order to delivery took 9 days, and delivery was on a Saturday! Delivery man called in morning to advise of time of delivery and arrived on time - two man team who unpacked washing machine and asked were I wanted it taking to. All in all a very smooth transaction, excellent service, and a bargin price. Would highly recommend and use again.

  Russ, 10/09/2008
I've ordered a freezer and washing machine in the last 2 months.Both prices very competitive.Both items delivered on the right date. Very good service.

  Tracy , 09/09/2008
Good service, good coms, nice price.

  denise hasty, 09/09/2008
i would not recommend this company for the purchase of any goods. their website descriptions are not accurate. and when you want to return anything we got a very unhelpful woman saying they will add a charge of £32.50 for pickup which they don't tell you on the confirmation order email that they send you which i have checked they should by law. you can not send it back to them direct, you must send to company that makes the item. waited 2 days for a manager to contact me in the end had to ring them. WATCH OUT THEY MIGHT BE A PART OF COMET BUT THEY ARE JUST AS BAD AS THEM!!!!

  Michael, 08/09/2008
Placed the (£500) order and advised that delivery might be a little awkward. Polite staff said no problem. Waited over a week for delivery but polite delivery driver said that he could not bring his (small) van into our lane because it might be scratched by the trees. Would return in (yet) smaller van. Customer service rang to say couldn't deliver and would refund money. I emailed to say that it really wasn't that awkward. No reply. Will spend money elsehere . . every time!

  satya, 04/09/2008
Offered one of the best services. Got the best deal for a hob and received a txt message a day before the delivery date and also got a call the previous day. Given 7:00am to 7:00pm slot for delivery and delivered at 07:15am. Great service.

  peter, 02/09/2008
I asked for a multibuy price on a fridge and freezer .I was quoted £1171.00 that was with a saving of £133.99 , but when i checked the prices on there web site to buy them without the multibuy price it was £1169.99. when i phoned and checked the price i was told it was because the prices had changed first i was told it was because the prices had gone up ,then i was told the prices had gone down, but when i checked the prices again they where still coming in at £1169.99.so with a discount of £133.99 i was £1.01 worse off. work that out i thought a discount was better for you.i would not recommend

  Richard Oliver, 30/08/2008
Having read some negative reviews of K.S. I must redress the balance as a very satisfied customer ( who has also saved £100's).Throughout the transaction K.S. have been extremely helpful and offered excellent advice. Not only was delivery free and they were the cheapest, but I got Saturday delivery. The driver phoned at 8.00am and delivered at mid-day as he said. Fantastic all round!

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