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Home > Appliance Deals

Retailer: Appliance Deals

Appliance Deals have some of the best kitchen appliance offers on the Net. Get free delivery with all appliances over £299.00. More Appliance Deals Information

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User Reviews

ryan pickett, 04/12/2009
a1 service i ordered a zanussi zou580x double oven for delivery on the 4th december, order comfirmedsame day by phone i recieved numerous update call as to delivery arrived on time and within the time slot given.No problems with store would recommend to anyone, just to let you know though prices do vary from time to time we paid £569 inc delivery couple of weeks ago the price has now risen to £629 for the same product so do shop around

Richard Calam, 19/11/2009
1st class service, ordered a Zanussi condenser tumble dryer for delivery Monday 16th Nov. Order was confirmed by e-mail and texted twice on Saturday advising a delivery window of 4 hours and then a phone call Monday morning to say between 5pm and 7pm.
They arrived 6pm, unpacked, installed and took away all packaging. Can only speak as I find but would have no trouble in using this company again or recommending them.

Sean Madigan, 15/04/2009
When they phoned me to tell me my order would not be delivered on the previously rearranged date I decided to cancel and ask for a full refund. I would not use this firm again.

Appliance Deals's Response, Appliance Deals, 06/05/2009
Hello Sean,

Thank you for taking the time to leave your comments about the service you have received.

Firstly I would like to offer my most sincere apologies for the inconvenience that has been caused, I can assure you this is not our normal level of service.

As we are an internet based retailer, we rely solely on the manufacturers lead time regrettably this is a delay we have only been notified about just before you have been contacted.

I am very sorry to hear that you have felt the need to cancel your order with us.

I hope you will give us a second chance in the future so we can give you the service you deserve.

Kind regards

Appliance Deals

Adrian Falconer, 07/04/2009
I Ordered a Samsung WF8702RSW washing machine on the 29/03-09 I had an email advising me that it would be delivered on the following Friday 3rd of April, on the Thursday the day before I received a call stating that there was a hold up with Samsung and the washing machine would not be delivered until Tuesday 7th. I told them that I was desperate for this item as we didn’t have a machine as the old one had burnt out and our pile of washing was getting the height at which snow would be forming. They were most apologetic and stated that this would be delivered on Tuesday.
Tuesday came and I took the day off work, as I had no idea as to what time it was coming I called appliance Direct, only to be told that this washing machine would not be delivered as it was not rebooked to go out on their system, What a waste of time these people are, I have now cancelled the order which I should have done in the first place. Gardiner Haskins have one off the shelf and was bought today I will have this in by this afternoon. And not a big price difference ether.

Appliance Deals's Response, Appliance Deals, 06/05/2009
Hello Adrian,

Thank you for your comments regarding the service you have received.

I have looked through your order and can see that your appliance was delayed in production which is why we were unable to fulfil the delivery date of 3rd April.

As we are an internet based retailer, we rely solely on the manufacturers lead time regrettably this is a delay we have only been notified about just before you had been contacted.

I can see that the advisor has unfortunately made an error when rebooking your delivery, I can assure you full retraining has been given to ensure this does not happen again.

Again I am very sorry for the inconvenience and frustration that has been caused.

Kind regards

Appliance Deals

jennifer edwick, 12/03/2009
Appliance Deals delivered my dishwasher with no hassle and is competitively priced. The overall shopping experience was positive and I would certainly consider purchasing from them again in the future

Nicola Coyne, 25/02/2009
BE AWARE IF YOU ARE USING THIS COMPANY BECAUSE THEY SAY RAPID DELIVERY!

I decided which dishwasher I wanted and searched White Box Deals for the fastest delivery and best price. The best price was Dixons with free P&P at £248.96 but they could only deliver at the earliest monday 2nd March, Appliance Deals advertised they could deliver within 48hours which was the wednesday 25th february at a price of £259.00 Plus £19.99 P&P We decided as we had no dishwasher at the moment we wanted it asap and Ordered it from Appliance Deals. My husband took the afternoon off work on 25th February to wait in for it only to receive a telephone call from Appliance deals to say the dishwasher could now only be delivered on monday 2nd march as it is damaged.

I was so Angry as could have bought the cheaper one from Dixons with no P & P, so rang Appliance deals to see if they would price match and or refund me at least the P & P but they said no they dont price match but would refund £10.00 as goodwill I think this is joke, be carefull if you want your appliance quickly you should receive what you pay for they may advertise RAPID DELIVERY but you wont always get it.

Appliance Deals's Response, Appliance Deals, 06/05/2009
Hi Nicola,

Thank you for taking the time to leave your comments about the service you have received.

Firstly I would like to offer my most sincere apologies for the inconvenience that has been caused to you.

As we are an online retailer all appliances are delivered into our depot the day before delivery to yourself.

Regrettably on this occasion your appliance on delivery from Hotpoint we have noticed serve damage and have rejected the appliance.

I fully appreciate the position this has put you in and for this I am so sorry.

I hope you will give us the chance to serve you in the future and give you the service you deserve.

Kind regards

Appliance Deals

Julie B, 17/02/2009
Ordered a washer/dryer on 27 Dec and was advised that it would be delivered on 7 Jan while ordering. The following day I was advised it would be 17 Jan. By 16th Jan I heard nothing so contacted them to find out if the delivery would be made the following day, I was advised it would be 14 Feb. They were unable to contact me due to having the wrong phone number.

Luckily I still had a washer to use but no dryer so I could cope. If you are willing to wait then they might be worth using. Communication did improve nearer the eventual delivery date.

The staff were very apologetic which has bumped the rating up from what would have been 1.

Sebastian, 30/01/2009
Great shopping experience, quick delivery, friendly delivery people turned up on time. Highly recommended.

Dave Mumford, 26/12/2008
Easy ordering on-line at best price found. Fully informed by phone and e-mail of order, agreed delivery date and 4-hour time slot - all in the run-up to Christmas. Appliance arrived within advised slot, unpacked, placed where required and old appliance removed - all completed with no fuss and quickly. Only down side, received courtesy call evening before delivery, to check slot had been advised, offering insurance, which was accepted, but no documentation has been received so far.

C & D, 05/12/2008
Easy ordering over the telephone. Delivered three day later when they said they would, unpacked appliance and carefully put it where i asked them to. Free delivery. Best price on the internet. Excellent. Just one thing - I'm still waiting for confirmation/receipt of order via email!

Appliance Deals's Response, Appliance Deals, 08/12/2008
Hello Mrs Tournay-Godfrey

Thank you so much for taking the time to leave your comments.

I am delighted to hear that everything was delivered to you and you have received our normal high level of service.

I look forward to serving you again in the future.

I can confirm an invoice will be sent out to you in the post within the next 3-5 days.

Again I would like to thank you for taking the time to write to me.

Kind regards

Appliance Deals.

Working Mum, 11/07/2008
Appliance Deals price (including free delivery) was best I could find even after 30 minutes searching which is a long time online. Delivery was on time, no problems at all so I will use again.

AB, 28/06/2008
A good service from Appliance deals. Will recommend.

Costa, 11/05/2008
Best price from list, free P and P and easy ordering, I hope to use Appliance Deals again when my cooker needs replacing in July.

david jones, 13/04/2008
i paid for hotpoint cooker an dishwasher eight weeks ago,appliance deals gave me three delivery dates,no delivery,i had many apologies, told me i would get compensation for this,never did,refunded my money two days ago,will never ever deal with this company again.

Big Chris, 30/03/2008
A problem-free transaction which made for a good buying experience from Appliance Deals. Finally a appliance website that can do what it says on the can.

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