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Home > Boots

Retailer: Boots

Boots Kitchen Appliances are one of the biggest names in online white goods sales. Earn Boots Points with every order. More Boots Kitchen Appliances Information

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User Reviews

Mark & Stephanie, 22/03/2009
We bought a Samsung RSA1WTMH. Very fast delivery, Excellent service from the delivery men. I cannot fault them for there assistance. One big fault is with the people on the telephones who I made the order with. When I ordered I asked would they deliver my American fridge/freezer up 2 flights of stairs as we had NO lift & was told yes they would delivery to the door. The delivery team said they couldn't delivery it that far unable to take it up any stairs! The team on the day did as much as they were able to & some friends helped to get it up the stairs. other than that more than happy.

Gordon, 07/02/2009
Happy with Boots service, no complaints, Boots Advantage Points nice bonus.

Troy Welch, 30/01/2009
Brought A Hotpoint Wash Machine AQXGD169PM 9kg Drum from Boots Kitchen App on Fri 23rd Jan 2009.
I selected Thurs 29th for delivery as that suited us fine.
Got a call Wed Morning just to make sure that I am happy with my purchase & I had ordered the one I intended. They told me I'd get a call between 5 - 9pm to confim del time for next day & asked why I had chosen Boots.
Got Text to confirm Del between 7am - 11pm about 4:30pm on the wed.
Thursday morning about 8:45am, got a call from the del driver to say it would be delivered between 9 & 10am and to make sure we was in.
They turned up at 9:25 and unwrapped the appliance and put it where we asked.
I found the whole experience excellent and hassle free and would consider re-using again.
Ashame to hear others have had difficulties.
THANK YOU FOR WASH-MACHINE. OVER £130 cheaper than in major electrical known retailers
Troy in Leicester

Neil Howell, 26/01/2009
I specifically answered in delivery details that a refuse truck would not fit down our lane. I assumed that they would deliver in a smaller truck. They turned up in a v large truck and said they hadn't been told and wouldn't unload and wheel the cooker on a sack truck. So they went away. When I rang customer services they said they didn't deliver in small trucks - so why don't they say that on their site. It wasted 4 weeks of my time - waiting & having to reorder somewhere else & the delivering company's time. I was not pleased!!

Boots 's Response, Boots Kitchen Appliances, 29/01/2009
Hello Neil

Firstly I would like to thank you for taking the time to leave your comments.

I am very sorry to hear that we were unable to deliver your new appliance.

I am very concerned that your special instructions were not picked up and you were not contacted to explain our terms of delivery.

We do not use smaller vans and in our terms and conditions we do state surcharges may apply for deliveries where there are access issues.

I am truly sorry for the inconvenience that has been caused.

Kind regards

Boots Kitchen Appliances

Lana, 08/01/2009
Placed order on line on Wednesday 6m received confirmation via email, dishwasher should have been delivered on Friday.
Had a call on Thursday 11:50 am from Boots asking for my credit card details and extra £10 for next day delivery , as order was not processed. I cannot understand how, as I had a confirmation at 18: 03 on Wednesday from Boots,I refused to pay extra money for Friday delivery and cancelled order.
I spoke to the Manager(Chris Warbrick) he was extremely unhelpful and unprofessional! I buy good on line all the time, first time from Boots Boots Kitchen Appliances ans will not recommenf using company to anyone. Poor customer service and attitude!

Boots 's Response, Boots Kitchen Appliances, 12/01/2009
Hello Lana

Thank you for your feedback. I am truly sorry to hear that you have not been happy with the service you have received.

I can assure you our customers are always put at the centre of what we do and I am sorry that this has not happened on this occasion.

I can confirm the email confirmation you received was to confirm we had received your order. We have contacted you to process due to an issue with our system.

I can assure you this is not our normal level of service. I hope you will allow us to serve you again.

Kind regards

Boots Kitchen Appliances

Liz Wills, 17/11/2008
Ordered cooker on the Sunday,confirmed delivery the Wednesday,delivered on the Thursday on time,delivery crew curtious & professional.No problems would highly recommend - well done Boots Kitchen Appliances!!

peter norwell, 10/11/2008
let down by another supplier.Rang boots customer care bent over backwards to help paid a small extra fee for next day delivery arrived time stated machine good working order cant praise highly enough.Thank you Boots.

Iain, 14/10/2008
Ordered a Washer dryer on a Monday for delivery on a Wednesday removed old washer on the Tuesday evening, then a phone call at 1930hrs saying unable to deliver on the agreed date no stock and not sure when in. Following day advised would be on the Friday not too bad i thought, but when delivered front door of machine smashed. Next delivery would be 14 to 16 days so cancelled order now the following wednesday and still awaiting my refund so i can order elsewhere.

Boots 's Response, Boots Kitchen Appliances, 21/11/2008
Hi Iain

Firstly I would like to thank you for your comments. I can assure you this is not our normal level of service and I am very sorry to hear that we have let you down.

On receiving your original appliance into our warehouse, it has not met our quality checks therefore unable to deliver.

I am very sorry to hear that the replacement appliance was again damaged, I can assure you this is very unusual.

We will be looking into this issue as a matter of urgency.

Sorry again.

Boots Kitchen Appliances

Neil Chan, 11/10/2008
Good price and service received from Boots Kitchen Appliances. Can recommend.

Mike, 01/10/2008
Easy to use site and good follow up from Boots staff. I will be using again.

Dave, 05/09/2008
Needed fridge freezer quickly as old one had broken down. Was verbally promised date when order placed. Subsequently received auto phone confirmation of delivery date. Phoned on morning of delivery and confirmed 4 hour slot. Item did not arrive. Phoned Boots to be told that it had not been put on for delivery and next available delivery would be next week. No adequate explanation for error given. Taken day off work and unable to leave house, for nothing. If zero stars available would have given that. Extremely unhappy and dissatisfied.

Boots 's Response, Boots Kitchen Appliances, 21/11/2008
Hi Dave

Thank you for your comments.

I am very sorry to hear that there was a problem with the delivery of your fridge freezer. I can assure you this is not our normal level of service.

We are taking your comments very seriously to ensure this does not happen again.

Many Thanks

Boot's Kitchen Appliances

H C Clarke, 16/07/2008
The Washing Machine I ordered was at very good price. I did a lot of research before I made a purchase and with the double Boot Advantage points I feel the offer was hard to beat.
The fast delivery option was a great bonus also so I will use Boots Kitchen Appliances again if I need anything else for my home.

Chris, 09/07/2008
Fridge freezer delivered on time and in good order. Highly satisfied.

Mal James, 06/06/2008
I have just emailed Boots Kitchen Appliances to say thank you but thought I would post here as most people only take the time to leave a comment if they have something bad to say.

Dan, 25/04/2008
The worst customer service I have ever experienced. I was given a 10-2 slot and they arrived at 3pm. Then the fridge I ordered was badly damaged so had to be taken back. They had already cleared away my old fridge and did not return it. The earliest new delivery they could offer was a week away. I was offered nothing in the way of compensation or a good will gesture- they just said they could not do anything about it, despite taking my money and leaving me without a fridge for a week.

Boots 's Response, Boots Kitchen Appliances, 21/11/2008
Hi Dan

Thank you for your comments about the delivery service.

Firstly I would like to apologise for the delayed delivery. Our time slots are estimated times of arrival.

As we order directly from the manufacturer we have been unable to obtain a replacement any sooner.

I can assure you that we have been working very closely with the manufacturers to ensure we can deliver as quickly as possible.

I hope you will give us the opportunity to serve you again.

Thanks

Boots Kitchen Appliances

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